Four services you should expect from a high-density vendor
Spacesaver wants you to be completely informed when deciding which high-density (HD) shelving vendor will bring you the most value! While you're most likely aware that a vendor's products can range in aspects of functionality and price, there are a number of related support services, which can differ among vendors. So, what do these support services mean to you and your clients? Keep reading to find out!
1. The Client Needs Assessment
The client needs assessment is arguably the most important service offered by a HD shelving vendor. Like a ripple effect, if the client needs assessment isn't executed properly, the rest of the project is at risk. Understanding the needs of the client is paramount at this stage. Prior to the most appropriate storage solution being recommended, vital pieces of information need to be exchanged. Your HD shelving vendor will work behind the scenes through you, or directly with the client, depending on your comfort level.
2. Recommendation & Design of the Optimal Storage Solution
As an expert in high-density shelving, it is the responsibility of your vendor to recommend a number of storage solutions that will meet the design requirements and budget of any project type and size. Some of the most important pieces of information gained at this stage are: 2D & 3D Cad-compatible drawings, detailed weight (floor load) reports, and accurate budget estimates. For some vendors, these services are complementary, so it's always a good idea to ask.
3. Floor Load Information & Assistance
Whether you're renovating an existing space, or designing for new construction, the floor loading requirements will vary depending on the type of HD solution(s). Your vendor should provide you with project-specific floor loading information, and if necessary, will work with a structural engineer to ensure that the project is completed on time and on budget!
4. Factory Certified Installation & Service
A high density shelving system isn't complete until it's installed to the manufacturer's specifications. That's why it's so important to ask your vendor about their installation and after-sale support services. Is the vendor's installation team factory certified? Is installation an outsourced or in-house service? Do they provide an on-going warranty and/or safety service program so that your client's system continues running smoothly? And of course, ALWAYS ask for references from similar installations!
High-Density shelving doesn't have to be complicated. From pre-planning, sales, installation and service, you can rely on a Spacesaver Design Consultant to provide you with accurate product information and design assistance at every step along the way!
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Originally posted by Shannon Melrose – Storage Specialist